AUSTRIAN HOTEL CONTRACT TERMS

(Professional Association of Hotels)

§ 5 Withdrawal from the Accommodation Contract

  1. Both parties can cancel the accommodation contract by an unilateral statement up to three months at the latest before the agreed arrival date of the guest without the payment of a cancellation fee. The cancellation statement must be in the hands of the contract partner at the latest three months before the arrival date of the guest..
  2. The accommodation contract can be cancelled by both contract partners by an unilateral statement up the the latest of one month before the agreed arrival date of the guest, but a cancellation fee of the cost of the room price for three days must be paid. The cancellation statement must be in the hands of the contract partner at the latest one month before the arrival date of the guest.
  3. The accommodation provider has the right, in the case of a non-appearance of the guest by 18.00 hours on the agreed arrival day, to withdraw from the contract unless a later arrival time has been agreed.
  4. If the guest has paid an advance payment, however, the room(s) remain(s) reserved until 12.00 hours the following day at the latest.
  5. Even if the guest does not make use of the ordered rooms/guest house services, he is under the obligation to pay the accommodation provider the agreed payment amount. The accommodation proveder must however deduct what he saves as a result of the non-use of his service or what hes has obtained by another letting of the ordered room. Esperience has shown that in the majority of cases, company savings as a result of the non-take up of the services amounts to 20 percent of the room price and 30 perscent of the catering price.
  6. It is incumbent upon the accommodation provider to solicit a further letting of the non-used rooms according to the circumstances.

§ 6 Provision of Substitute Accommodation

  1. The accommodation provider can make appropriate substitue accommodation available to the guest, if this is reasonable to the guest, especially due to the fact of the difference being negligible and factually justified.
  2. A factual justification is given, for example, when the room (rooms) have become unusable, or analready resident guest estends their stay or other operational measures give rise to this step.
  3. Any possible extra costs for the substitute accommodation are to be assumed by the accommodation provider.